This Privacy Policy explains what information Fall Labs LLC (“Fall Labs,” “we,” “us”) collects when you visit falllabs.com, how we use it, and the choices you have. We collect as little as we need, we do not sell your personal information, and we tell you plainly what happens with the rest.
Effective date: September 9, 2026
Who we are
Fall Labs LLC is a fall protection equipment company based in Houston, Texas. Our address is 8990 Kirby Dr, Suite 220, Houston, TX 77054 USA. For anything in this policy, contact us at privacy@falllabs.com or 1-888-313-LABS.
Information we collect
Information you give us. If you submit the email form, we collect your email address. If you contact us by email or phone, we collect what you choose to send us, which typically includes your name, your email address, your mobile phone number if you give it to us, and your message.
Information collected automatically. Our hosting and security providers keep standard server logs, which record your IP address, the time of the request, the page requested, and your browser type. These logs exist to keep the site running and to defend it against attacks. They are kept whether or not you consent to cookies, because the site cannot be served or protected without them.
Information collected with your consent. If you accept analytics or advertising cookies in the consent banner, Google collects information about your visit on our behalf: the pages you view, how you arrived, your approximate location at city level, your device and browser type, and whether you completed an action such as submitting the email form. The cookies for this are set only after you say yes. Before you choose, Google receives one anonymous, cookieless signal that a page loaded; it carries no identifier that lasts beyond that page and is used only to estimate totals. Our Cookie Policy lists every cookie involved.
How we use information
- To send you email updates. Every email includes an unsubscribe link.
- To respond when you contact us.
- To understand how the site is used and to improve it (analytics, with consent).
- To measure whether our advertising works and to show Fall Labs advertising to people who have visited this site (advertising, with consent).
- To keep the site available and to protect it against abuse, fraud, and attacks.
- To meet legal obligations.
How information is shared
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with service providers who work on our behalf, and only what they need to do their jobs:
- An email service provider, which stores the email list and sends our email.
- Our hosting provider, which serves the site and keeps server logs.
- A security service, which receives request data such as IP addresses in order to block attacks.
- A consent management provider, which records the choices you make in the cookie banner.
- Google, for analytics and advertising measurement through Google Analytics, Google Ads, and Google Tag Manager, only with your consent. Google processes this information under its own privacy policy, and explains how it uses information from sites that use its services here.
We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a business transaction such as a merger or acquisition, in which case this policy would continue to apply to your information.
Text messages
If you give us your mobile number and verbally agree to be texted, we use it to reply to your questions and follow up on support requests. We do not send marketing text messages. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and mobile opt-in data and consent records are not sold, rented, or shared. Reply STOP to any message to end all text messages, or HELP for help. Message and data rates may apply. Our SMS Terms describe the program in full.
Cookies and consent
When you first visit, a consent banner asks whether you accept analytics and advertising cookies. No cookie in those categories is set before you choose. Strictly necessary cookies, which make the site work and remember your consent choice, do not require consent. You can change your choice at any time from our Cookie Policy page, which also lists every cookie with its name, purpose, and duration.
Your choices
- Email. Unsubscribe from any email with one click, or write to us and we will remove you.
- Analytics and advertising. Decline them in the consent banner, or withdraw consent later from our Cookie Policy page. Google also offers its own controls: Ads Settings for advertising personalization, and a browser add-on that opts you out of Google Analytics everywhere.
- Access, correction, and deletion. You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email privacy@falllabs.com and we will respond within a reasonable time, and within the time the law requires.
California residents have specific rights described in our California Privacy Notice.
Data retention
We keep personal information only as long as we need it for the purposes above. Email subscriptions are kept until you unsubscribe. Messages are kept as long as needed to handle them. Server logs are kept on our providers’ standard schedules. Analytics and advertising data is retained by Google for the limited period we configure in our Google accounts, and you can clear it from your side at any time by deleting cookies. When information is no longer needed, we delete it or de-identify it.
Security
The site is served over HTTPS, protected by a web application firewall and security monitoring, and access to personal information is limited to people who need it. No method of transmission or storage is completely secure, but we treat your information with the same discipline we put into everything else.
Children
This site describes professional safety equipment and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
Visitors from outside the United States
Fall Labs operates from the United States, and information is processed on servers in the United States. Google may process analytics and advertising data in the United States and in other countries where it operates. If you visit from elsewhere, your information will be transferred to and processed in those places.
Changes to this policy
When we change this policy, we will update the effective date at the top, and for material changes we will post a notice on the site.
Contact us
Fall Labs LLC
8990 Kirby Dr, Suite 220, Houston, TX 77054 USA
Email privacy@falllabs.com or call 1-888-313-LABS.